Big news if you have ever been reliant on Nintendo customer support in the United States as Nintendo of America has revealed its outsourcing its customer support services. Support was previously handled by experienced contractors who had worked at the company for years and followed a “rigorous structure for training and maintaining customer support services.” Around 200 workers are expected to lose their jobs with some staying on temporarily to help train their replacements. The company is now outsourcing the work to workers in South America, primarily Brazil but also other countries such as Argentina and Nicaragua with IGN stating that there are concerns among current employees that customer support quality will suffer long-term. You can read the full in-depth article here
Nintendo of America has decided to outsource its customer support services
This is a good thing right?
Uh, no Sonic. It isn’t.
Yeah. I guess it is a bad thing now.
Certainly not a good thing. A potentially very bad thing.
They follow a general trend… many companies do this unfortunately, in Europe, for example, they outsource to Africa.
This is a bad sign. Nintendo has truly lost their leadership and their way.
They are doing this because the Former President of EA doesn’t want to pay employees minimum wage which was already not alot, and outsource to places where they can pay employees nothing basically.
This is going to suck. Nintendo’s customer support service was really good. I’ve called and messaged them many times for help with my devices and software issues.
Nintendo of America’s President is the former President of EA, He needs out now!.
Outsourcing sounds very bad but we will see if quality remains the same or not. Big yikes otherwise.
My heart is broken. Nintendo customer service was the only customer service line where I could understand what people were saying. Every other company has a call center in a third world country, with people answering calls spoke anything but understandable English. It was fun while it lasted.
Lets just set aside the poor undertones of your comment.
On a serious note. How often do you actually have to call Nintendos customer service???
I miss the old Nintendo when Reggie was there
My comments aren’t being shared why?, it makes your site look so bad and scummy looking.
I’ll take things that never happened for $500, Alex.
People only attacking Doug Bowser but Furukawa is also another big issue that’s plaguing Nintendo. I’m happy that many of you here understand how corrupt and greedy Nintendo has become lately. It’s sad to see that my favorite company has turned into something so corporate.
I was concerned when Furukawa took over and have not been a big fan of a lot of the direction since.
I’ve been weary of Furukawa since day one. Appointing Doug Bowser as NoA when he came from EA of all places shows where their priorities are now.
Oh, fuck no. Nintendo’s customer service is one of the few ones that don’t give me a headache. I don’t want Indian call centers that don’t know what they’re talking about and forwarding me to different people for hours.
Man this still leaves me so pissed. Juan was so helpful when I had an issue a few months ago, and now he is losing his job. I made sure to tell them that their customer service is the most delightful one I’ve ever experienced.
That’s okay. I’m selling my switch 2 next month and getting the ROG ALLY X. That way I get the same type of system but better. In almost every way. Also, the best part is. I don’t have to wait a month or more to wait for Nintendo to approve updates on my 3rd party game.
How in the WORLD did Nintendo fall so fast before our eyes?? This is like icing on the cake for me, because holy moly…
Nintendo has lost it. Someone in the company is just gutting their old tried and tested methods and burning bridges. It is painful to watch.
SAR have you tried reconnecting your joy con SAR?
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