Nintendo

Nintendo: Nintendo UK Has Huge Room For Improvement

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David Yarnton, General Manager of Nintendo UK has confessed to trade magazine MCV that he personally believes huge improvements are needed at Nintendo UK.

I personally still believe there’s huge room for improvement and we still have the opportunity to work much more closely with our customers and business partners to further expand the market and create further efficiencies

– David Yarton, Nintendo UK

1 comment

  1. Quote
    I personally still believe there’s huge room for improvement and we still have the opportunity to work much more closely with our customers and business partners to further expand the market and create further efficiencies

    – David Yarton, Nintendo UK

    I honestly think that after my personal experience with Nintendo since November of 2007, they have more than a long way to go.

    They have no thought of customer importance IMO, they lack everything that a major company should have.

    They ignore telephone calls, they ignore emails.

    Only when a threat of going to the top man in Nintendo worldwide does anything happen.
    Even then it is of a proportion which can not even be classed as token.

    They have a website that has so many bugs in it, it should be closed down until it is fixed.
    The excuse for this is that Germany operate it.

    They have a Customer Service telephone line which is not manned after promises of more manpower being employed for that soul task.

    They have cost me a fortune in telephone charges trying to talk to someone about the problems encountered.

    There is in my honest opinion a definate pass the buck syndrome, one of I do not want to deal with this let’s pass it to someone else and they can then forget it for a while and pass it to someone further.

    Hopefully by that time the customer will have gone away….

    Sorry like I stated at the beginning,

    Needs to go a long way, I think Nintendo in this country needs to go back to the drawing board and talk to there customers.

    A man in business once stated and Iquote.

    The Customer Is King.
    Especially if your company is to survive.

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