According to a recent report, video game retailer GameStop is the tenth worst company to work for in America. Out of 416 reviews, GameStop has an overall rating of a 2.7 on a five-point scale. One reviewer claims that rather than focusing on its costumers, GameStop’s top priority is trying to make people pre-order any title – even if it’s a bad game. GameStop employees apparently complain that the company favors sales more than customer service.
“Employees appear to regularly complain that the company privileges sales above customer service. According to one review, ‘Priority is placed on sales instead of games and customers, pushing people to pre-order games can place them in a situation where they spend good money on a bad game with no possibility of a refund, business’ models place customers at a disadvantage.’ It may also be the reason why the video game retailer made the Consumer Report’s annual ‘naughty’ list for bad customer service in 2011. Likely adding to poor customer service, reviews point to high turnover.”