As you may already know, when you pre-order a video game on the Nintendo Switch or Nintendo 3DS eShop you can not cancel it and get a refund. This has caused some issues in the past and could potentially see Nintendo face the European courts if it is not resolved. It’s not just Nintendo though as other console manufacturers have a similar policy. Here’s the translated article by Reset Era member, Fawesum:
- The issue is that Nintendo gives no option to cancel a pre-order even though the game isn’t released.
- Norway is a part of the European Economic Community, which means they share many EU laws.
- Norway’s authorities has now escalated the issue, saying they agree with the Consumer Rights Council.
- They have forwarded the complaint to Germany, as Nintendo of Europe is based there.
- Norway say Nintendo is breaching common EU consumer law, and are giving Germany an “enforcement request”, asking them to “consider taking action against Nintendo of Europe GmbH”.
- Norway says “The practice of pre-loading unreleased games weeks or months before release cannot be used to circumvent the consumer’s right to withdrawal. We consider this a breach of the CRD.” That’s the Consumer Rights Directive.
- If Germany agrees with Norway and Nintendo doesn’t do anything, this might end up in the EU courts.