Nintendo is cracking down on the growing worldwide issue of harassment of its customer service staff regarding repairs and notes this in its revised terms and condition page. The Kyoto-based company says that if customers go beyond engaging in behaviour that surpasses socially accepted norms they have the right to refuse repair or replace the customers product. If the customers behaviour is seen as extremely malicious in tone, the company has the right to contact the police and their own lawyers.
Updated terms and conditions:
When making inquiries about product repairs, please refrain from engaging in behavior that goes beyond socially accepted norms (including but not limited to those listed below). If we determine that such behavior has taken place, we may refuse to repair or replace your product. Moreover, if we view the behavior as especially malicious we will contact the police and lawyers in order to take the appropriate measures in response to it:
- Threats, intimidation, or menacing behavior
- Insults or degrading remarks
- Infringement on privacy
- Requests for service beyond social norms, such as requesting free repairs beyond what is covered by warranty
- Unreasonable demands for an apology from the company or demands to punish people
- Behavior that prolongs the time spent such as excessively repeating the same request or complaint
- Slander on social media or the Internet
slander on the internet? the nintendo lawyers gonna be rich 😆
Essentially they are saying don’t act like Karens when being serviced, you ain’t entitled to the repair. They (repair center) have zero to do with joycon drift. All these defects happen at the manufacturer level.
I feel like the logic here is off. Joycon drift is a hardware issue…. Nintendo owns the hardware – hence a Nintendo problem.
I think they’re trying to say that we shouldn’t have hostility toward the customer service representatives if it’s unwarranted. But Nintendo 100% should he held accountable for low quality hardware.
More excuse for them to simply not fix things that shouldn’t be an malfunctioning, such as joy-cons, 3DS shoulder hinges, Wii disc drives, and Switch batteries that swell up like the macbooks.
Nintendo, just get the fuck over yourselves and stop acting like you’re above taking responsibility. Keep this shit up and people won’t buy your products, even with Mario, Pikachu, Animal Crossing resident #23, or the Smash Ball slapped into it.
People’s stuff remain broken, but they’re treated nice with rainbows and puppies!? Hell no.
This is also why people void their warranties and try to fix the systems themselves. No one likes being threatened by those they’re required to request help from.
Sounds to me like you’re the one that needs to get over yourself.
Maybe you should mind your damn business, since you have nothing productive to add.
People will buy a new iPhone every 2 years but expect a 3DS shoulder hinge to work for 10 years its totally bizarre. These things break.
That’s shitty that it has gotten to this point. Always remember that customer service is just trying to help address the issue, and if they cannot give you the result you want—-it’s not their fault! They’re following the policies that the employer has given them. I keep having joycon issues, even with ones that have been serviced by Nintendo—that being said: Am I going to rip a customer service rep a new one? No, I’m just gonna take it to GameStop and trade my Switch for a different console, and move on to the next activity. But don’t treat customer service reps like the shit beneath your boots—it’s not their fault!
It’s basically not our fault that the Joy-Cons drifting like that every time we play a game. I never expected them to do changes with these type of customer services.