Bayonetta 1 and 2 came out today on the Nintendo Switch. Unfortunately, it hasn’t been a smooth experience for some. If you bought the physical release of Bayonetta 2, then you’ll also get a digital code for Bayonetta 1. Sadly, some gamers have discovered that their codes don’t work. It seems that most of the problems have to do with the codes starting with “URPH”. For example, a Reddit user says that “I decided to call Nintendo instead of driving all the way back to the Best Buy where I got my copy. According to the rep, he said that if the code starts with a URPH, it’s apparently not the correct code”.
There are also users reporting this problem from purchases they made from places such as Amazon and GameStop. If you are dealing with this problem, then it is suggested that you contact Nintendo’s customer support and get a new code. Nintendo America’s customer support number is 1-800-255-3700. Another Reddit user says that they “called Nintendo Support and they will give you a download code to replace the “URPH” dud. They stated it’s the control code, and they will translate it to the retail download code”. It will take you anywhere between 20 minutes to a few hours to sort out the problem and get a new code. It depends on the load that they are dealing with at that time, which has been fluctuating throughout the day.