With Christmas just around the corner, many of us will no doubt be shopping for gifts online trying to get organised instead of enduring the annual last-minute dash. A mother from the UK, Charlotte Moore, 30, did just that and decided to buy a Nintendo Switch for her children in time for Christmas Day. As the parcel was delivered, Moore felt the urge to check the unusually heavy package. Upon opening the box, she wasn’t greeted with the sight of a Nintendo Switch but to a box of Daz washing powder instead.
Charlotte said: “It’s really put a dampener on our Christmas and it’s the one thing my son really wanted – he didn’t ask for anything else and really has his heart set on it.”
The unfortunate set of events prompted Moore to get on to Amazon to try and rectify the problem by bringing it straight to their attention that evening. It turned out that the console was stolen and was replaced by washing powder.
“They also asked me if the packaging had been tampered with and initially I said no, but after I had another look and turned the box upside down I could see that the black amazon tape had been sliced open and resealed with clear sellotape.
“Amazon said they were going to investigate, but have been in contact with me to say the items are now out of stock so we can’t get a replacement.”
An Amazon spokesman said: “We have replaced the Switch and apologised.”