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Amazon Cancels Wii U Pre-Orders

Amazon.co.uk claims that their Wii U price of £199.99 was a mistake and has canceled all pre-orders of Nintendo’s upcoming console. Currently, the online retailer doesn’t accept any Wii U pre-orders. If you are interested in purchasing a Wii U from Amazon, sign up here to receive a notification about when you can pre-order the console.

“We’re writing to you regarding your order for the Nintendo Wii U console. Your order has been cancelled as this product was listed on Amazon.co.uk in error. Please accept our apologies for any inconvenience caused.

“You will not be charged for your order.”

31 thoughts on “Amazon Cancels Wii U Pre-Orders”

          1. The 1st post doesn’t relate to the topic, and then the second guy has the nerve to like it’s stupidity, just because he used a tired meme?

              1. Correct me if I’m wrong but doesn’t Amazon work the way that if you pre-order it for 199, you can buy it for 199 even if they raise the price later?

                1. I don’t think so, pre-orders don’t work like that. The price can change and you have to confirm your order once the product is available

                  1. Amazon has something called PreOrder Price Guarentee. When you preorder a game or any product, you pay the lowest price from when you ordered it to its release. So if you preordered it at $40 dollars, it drops to $30 and rises back to $40 before the game comes out, you pay the $30.

                  2. They have a Price Guarentee like you said but they have a legal policy that if the price is deemed clearly false by the manufacture or from some other means then they can cancell call orders under that price as long as they can prove it is an error.
                    However depending on the situtation, if the price is deemed reasonable or expected and someone was legitimately mislead by the claims then Amazon may give into some small cases and give them a compesatory offer or the product for that price. Still, it is very rare they do this.

                    1. Nope. Their Terms of Sale says:
                      “If a product’s correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before dispatch or cancel your order and notify you of such cancellation.”

                      And that same reason is protected under Invitation to Treat laws. So legally, they don’t have to. They could decide to from a PR standpoint, but I highly doubt it.

                      1. Yeah, but Amazon doesn’t do that. I’ve preordered tons of games that had a slight or big price drop before releases and I’ve paid the lowest price. This is a policy they go by, but they do say they are able to cancel any promotions such as PreOrder Price Guarantee. However, Amazon usually does not cancel any promotions such as this. I’ve seen Amazon support employees on the forums a lot as well as Amazon Marketplace sellers, and most of them said that “Gaining from an individual sale is not worth losing a lifetime of patronage.”

                        1. That came from AMAZON’S terms of sale though.

                          Amazon aren’t upholding these orders. I’ve contacted them post cancellation and been told that. To quote my email

                          “Hello,

                          Please accept our apologies for any misunderstanding caused.

                          I’ve checked your account and found that you may have already received an e-mail from us regarding this item.

                          As we can’t supply this item, it has been cancelled from your order and you have not been charged for it. Cancelled orders no longer appear in your order history.

                          Please note that item was listed incorrectly for sale and it has been cancelled and not for pricing error.

                          I am sorry to say that we are unable to find out when the item comes back in stock and We cannot guarantee or match the same price however, price may drop

                          The Conditions of Use and Sale displayed on our website clearly state that there is no contract between Amazon.co.uk and the customer for an item until Amazon.co.uk accepts the customer order by e-mail, confirming that it has dispatched the item. The order confirmation e-mail is simply an acknowledgement of our receipt of your order and no contract is formed until we send an e-mail confirming that we’ve dispatched the item.

                          Until that time, Amazon.co.uk is within its rights not to accept your order and may indicate its non-acceptance by cancelling your order.

                          Thank you for your patience and understanding in this matter.

                          Warmest regards,

                          Godwin J.
                          Amazon.co.uk”

                      2. PhantomBowser16 on twitter

                        This must be just so they don’t have to honour the pre-order price in case it ends up being sold more expensively elsewhere.

                      3. Before anyone says it – they are not under any legal obligation to uphold their £199.99 price tag. Whenever you make an order on their website, you agree to the Terms of Sale, which includes:
                        “If a product’s correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before dispatch or cancel your order and notify you of such cancellation.”

                        Now, I was curious if this fell under the “Invitation to Treat” laws, but it doesn’t either:
                        “The distinction also means that if a shop mistakenly displays an item for sale at a very low price it is not obliged to sell it for that amount”.

                        The unfortunate problem is, Amazon are being so damn confusing about this whole thing. When the pre-orders stopped being taken, I emailed them and was expressly told that the pre-order price guarantee is still in effect – then I later got this email. I have heard that other people who have contacted Amazon since have been told that they will still receive their Wii U consoles for £199.99, but I haven’t seen anything concrete on the matter and doubt it very much (especially as they’re cancelling the orders, so they don’t appear on your order history). I’ve emailed them anyway, because the worst they can do is say no.

                      4. Pingback: Amazon Cancels Wii U Pre orders « Xperience Gaming

                      5. Pingback: Amazon se disculpa y anula todas las pre-reservas de Wii U de 245 € | www.nextn.net

                      6. This is an email I received from Amazon when I contacted them post-cancellation email to ask what the deal was. To sum it up before the email: No, they are not upholding these pre-orders. Why? Because they don’t know when they will receive the Wii U or how much it will cost, so they don’t know how much of a loss they would make. The listing was made in error, which is covered by their terms of sale as I explained earlier.

                        Now, here’s the email:
                        “Hello,

                        Please accept our apologies for any misunderstanding caused.

                        I’ve checked your account and found that you may have already received an e-mail from us regarding this item.

                        As we can’t supply this item, it has been cancelled from your order and you have not been charged for it. Cancelled orders no longer appear in your order history.

                        Please note that item was listed incorrectly for sale and it has been cancelled and not for pricing error.

                        I am sorry to say that we are unable to find out when the item comes back in stock and We cannot guarantee or match the same price however, price may drop

                        The Conditions of Use and Sale displayed on our website clearly state that there is no contract between Amazon.co.uk and the customer for an item until Amazon.co.uk accepts the customer order by e-mail, confirming that it has dispatched the item. The order confirmation e-mail is simply an acknowledgement of our receipt of your order and no contract is formed until we send an e-mail confirming that we’ve dispatched the item.

                        Until that time, Amazon.co.uk is within its rights not to accept your order and may indicate its non-acceptance by cancelling your order.

                        Thank you for your patience and understanding in this matter.

                        Warmest regards,

                        Godwin J.
                        Amazon.co.uk”

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