Nintendo has recently been accused of breaking European law by not allowing users to get refunds on pre-ordered game via the Nintendo eShop. The Norwegian Consumer Council says Nintendo is the worst offender out of the seven major digital video games distributors. When you pre-order a game on the eShop it states that all sales are final and the council argues that this is illegal. Here’s what they had to say:
“[Nintendo] plainly states that all purchases are final. According to the right of withdrawal laid down in the consumer rights directive, such terms are illegal.”
“The video game industry uses incentives such as exclusive in-game content or other rewards in order to encourage consumers to pre-order games. However, pre-ordering could result in paying a lot of money for a product that turns out to be a disappointment. For most digital video game platforms, there are no possibilities to get your money back after the release date,” it adds.